Hotel Metro

I had a very bad experience in this hotel. I can say the worst.. I booked a hotel for 1 day from MMT. I have spoken with reception that we will check in late around 9pm at night as we were visiting Navagraha temples. But at 9 pm it was heavily raining in Kumbakonam and when we arrived at the hotel the power went off and the hotel generator was not working. So reception was busy with generator checking and after 30 mins he came to do check in procedures. We had the train the next day to Bengaluru at 6:30 pm . So we asked the receptionist to provide extra hours (we didn't ask for free, we said we will give ₹500 extra), but he didn't agree and said hotel rules are to check-in at 2pm and check out at 12pm . What should we do if we check out at 12pm for another 6 hrs because in Kumbakonam all temples are closed post 12 pm to 4 pm. I came with my parents and it was not a good plan to pay the full amount of 1 day around ₹1500 for just 5hrs . Even though all these conversations went, power didn't come and the generator didn't start and we had to wait in reception till 11:25 pm (almost 2+hrs at night ). The receptionist and owner had very rude conversations with us and were not even 1% supportive. We got frustrated with the attitude they were showing. Later I spoke with MMT customer care, as I couldn't cancel the booking at that time. MMT customer care spoke with the hotel manager. He was saying 5 mins it will resolve but we don't know how many those 5 mins took. Later we asked mmt to refund our amount. After the refund we just left that place around 11:45 pm and for our luck we got a very good room at ₹2300 for 3 people AC which is not too much and also for 24hrs .. Dear guests , Please think before going to such hotels. Though the hotel is at a prime location like the same road to Sarangapani temple, the way they were with us was not good .